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User

1. INFORMATION WE COLLECT

We collect the following types of information for the purpose of managing your reservation and fulfilling our legal and contractual obligations:

1.1 Personal Identification Information

  • Full name

  • Address

  • Email address

  • Phone number

  • Passport or government ID information (if required by law or the property owner)

1.2 Reservation & Stay Information

  • Booking dates

  • Number of guests

  • Property selected

  • Special requests

  • Arrival/departure details

1.3 Payment Information

  • Credit card number

  • Expiration date

  • Billing address

  • Security deposits

  • Payment history

Credit card details are stored securely and may be used for charges relating to:

  • Outstanding rent or unpaid balances

  • Damage compensation

  • Extra electricity usage

  • Violations of the Tenant’s Undertaking

  • Cleaning or penalty fees as outlined in the signed agreement

By signing the Tenant’s Undertaking and Obligations, you expressly authorize these charges.

1.4 Technical Information

When using our website or communicating electronically, we may collect:

  • IP address

  • Device information

  • Browser type

  • Cookies or analytics data used for site functionality

(No sensitive personal data is collected.)

2. HOW WE USE YOUR INFORMATION

Your information is used only for legitimate rental-related purposes, including:

  • Processing and managing your reservation

  • Verifying identity and eligibility

  • Contacting you about check-in, check-out, repairs, inspections, or emergencies

  • Charging authorized fees or deposits

  • Meeting legal, regulatory, and tax requirements

  • Preventing fraud or unauthorized use

  • Communicating updates regarding your booking

We do not sell or rent personal information to third parties.

3. SHARING OF INFORMATION

We may share your information only in the following limited circumstances:

3.1 Property Owners

Since JTown Rentals LLC acts as a representative for property owners, necessary personal details may be shared with the owner for:

  • Preparing for your arrival

  • Handling repairs or maintenance

  • Managing legal or financial matters related to the rental

3.2 Service Providers

We may share minimal information with trusted service providers:

  • Cleaning staff

  • Maintenance technicians

  • Payment processors

  • Website management services

These providers are obligated to protect your information.

3.3 Legal Requirements

We may disclose information if required to do so:

  • By law or regulation

  • By court order

  • To enforce the Tenant’s Undertaking and Obligations

  • To protect property, safety, or legal rights

4. SECURITY OF INFORMATION

We implement industry-standard safeguards to protect your data, including:

  • Secure storage of digital and printed records

  • Restricted access to payment information

  • Encrypted data transmissions where applicable

  • Compliance with applicable US and Israeli data-protection practices

However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

5. RETENTION OF INFORMATION

We retain personal information only for as long as necessary to:

  • Fulfill the rental agreement

  • Comply with legal obligations

  • Resolve disputes

  • Maintain accounting and tax records

Credit card information may be retained for the duration of your booking and for enforcement of related obligations.

6. YOUR RIGHTS

Depending on your location and applicable laws, you may have the right to:

  • Request a copy of the information we hold

  • Request corrections to inaccurate data

  • Request deletion of data when legally permissible

  • Withdraw consent for certain types of processing

  • Contact us with questions regarding data usage

To exercise any of these rights, please contact us in writing.

7. COOKIES & WEBSITE TRACKING

Our website may use functional cookies for:

  • Smooth site performance

  • Basic analytics

  • Managing user sessions

We do not use invasive tracking tools or share cookie data with advertisers.

8. INTERNATIONAL TRANSFERS

Data provided to JTown Rentals LLC may be processed in the United States or Israel, depending on operational requirements. By using our services, you consent to these transfers.

9. CHILDREN’S PRIVACY

Our services are not intended for children under 18. We do not knowingly collect information from minors without parental consent.

10. CHANGES TO THIS POLICY

We may update or amend this Privacy Policy from time to time. Updates will be reflected with a new “Last Updated” date. Continued use of our services indicates acceptance of any changes.